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CUSTOMER CARE - "BE WHERE YOUR CUSTOMERS ARE"
 
NGBPS LTD Maintenance Division:: Express Maintenance
As your equipment and maintenance needs diversify, the maintenance package becomes more customized to meet your particular requirements. This flexible alternative is called ExpressMaintenance.

Uninterrupted Power Supply equipment has sometimes been compared to insurance. However, there is a fundamental difference: a UPS is not something you buy for use after a catastrophe. Power Server UPSs are designed to keep you out of trouble altogether.
 
But even the backup system must be adequately backed up. Unlike many other manufacturers, we have spent years building up our customer support organization with the aim of making it a major competitive advantage. Every member of the NGBPS service Organization is dedicated to maintenance of UPS systems. At NGBPS maintenance is included in the ISO 9001 certified quality programme.
 
A customer support organization, certified or not is of little use if it operates from one central location. Consistent with the corporate maxim "be where your customers are", NGBPS maintenance covers the nation completely.
 
The small investment you need to make in order to join the NGBPS customer support programme will enable you to reap substantial benefits in future. The availability of your computers/equipment will be increased. Your UPSs will have longer lifetime. The cost of running the system will be optimized.

All maintenance is a sum of two parts. Preventive maintenance aims at anticipating any trouble. Corrective maintenance quickly puts matters right again, should anything go wrong.
 
In a nutshell, NGBPS Customer Support Programme offers you secured operation at a budgeted cost.
Full-coverage maintenance packages and high-quality individual services.
In addition to the full coverage ExpressMaintenance package, we have a wide selection of dedicated services available for you:
Full-coverage maintenance packages and high-quality individual services.
In addition to the full coverage ExpressMaintenance package, we have a wide selection of dedicated services available for you:
 
  UPS maintenance contracts
 UPS repair 
 UPS commissioning
 UPS decommissioning 
 Total Project Management
 Power Audit including Harmonic study and solutions
 Extended warranty support 
  UPS and battery disposal 
 UPS Relocation 
 Site survey/System health check
 Battery Replacement
 Comprehensive Maintenance Contracts
 Integrated Power Conditioning Solutions
 
Our commitment extends beyond selling quality UPS Systems, which is evident from the highest level of Customer Satisfaction, enjoyed by us. Customer delight has always been the driving force of all NGITES From our Chairman to Our Office Assistants. And the Nation-wide network of our 12 Regional Offices and 70 Service Centers supported by dedicated Sales and Service team facilitates this.
 
 
 
 
 
 
 
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