CITM® – Certified Information Technology Manager Course


CITM® from EPI Singapore is a 3-day course designed to teach the competences required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. Candidates attending this course will prove that they have gained the competences required to provide leadership and take responsibility for team performances and development in dynamic environments.

CITM® is aligned with the latest European e-Competence (e-CF) Framework – addressing proficiency level 3 (Senior Professional/Manager/Consultant). In 2016, the e-CF became a European standard and was published officially as the European Norm EN 16234-1.

Who Should Attend

Senior IT professionals, team leaders, supervisors and managers such as IT Manager, Enterprise Architect, ICT Consultant, ICT Operations Manager, Project Manager, Systems Analyst, Systems Architect, Business Analyst, ICT Security Manager, Business Information Manager, ICT Security Specialist, Service Manager, Digital Media Specialist, ICT Trainer, Quality Assurance Manager, Account Manager.

This course is most suited for seasoned IT professionals who have a need to understand the requirements and core competences for managing IT in mission-critical environments. It is best suited for participants who have between two and four years of actual working experience in IT, with knowledge of systems, network and/or applications, service desk operations and/or IT professionals working in the position of team leader/supervisor/manager in any area of IT. This includes those individuals working in the field of sales and consultancy with solution providers.

Learning Outcome

After completion of the course the participant will be able to:

Provide guidance and implementation for IT strategy as set by senior IT and business management

Select and manage staff, implement training programs, career plan development and job rotation programs

Select, evaluate and negotiate vendors using RFI, RFP and selection criteria

Provide guidance for developing, testing and implementing business applications

Manage and/or assist in IT project management

Design and implement service management processes for problem and change management

Understand the need for business continuity and design the business continuity plan

Review and implement information security practices and controls

Understand the need for business change, the role and activities of the Business Relationship Manager

Initiate and assist in risk management practices

Understand and select new technologies such as Blockchain, Big Data and Artificial Intelligence

Select suitable technologies for information management

Measure and improve quality of IT services


The exam is a 75-minute closed-book exam, with 50 multiple-choice questions. The candidate requires a minimum of 33 correct answers to pass the exam.

Certification & Accreditation

Candidates who successfully pass the exam will receive the official ‘Certified Information Technology Manager’ certificate. 

CITM is globally accredited by EXIN, a fully independent exam and certification institute.

The CITM certificate is valid for 3 years, after which recertification is required. Please see the EPI Recertification Program for available options.

About EPI

EPI Singapore is the world leader in Data Center and IT Management Training, Audit and Certification. All EPI courses are accredited by EXIN, an independent information management certification and accreditation body.

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