Certified Information Technology Operator


CITO® from EPI Singapore, is a 2-day course designed to teach the competencies required of the modern IT professional working at the operations level in IT. Also known as the IT engineer’s course, CITO® candidates will become instantly productive having gained knowledge and understanding of the demands in today’s IT infrastructures. Their improved capabilities will deliver immediate results, increasing efficiency and significantly reducing the margin of error.

CITO® is aligned with the latest European e-Competence (e-CF) Framework - addressing proficiency levels 1 and 2 (Associate & Professional). In 2016, the e-CF became a European standard and was published officially as the European Norm EN 16234-1.

Learning Outcome

After completion of the course the participant will be able to:

Understand the role and importance of Information Technology in the organisation

Describe the function of the IT organisation, roles and responsibilities

Provide technical input for vendors RFP (Request for Proposal)

Cooperate and coordinate with vendors for delivery, maintenance, support and monitoring activities

Execute basic projects using principles of project management

Deploy applications and understand application life cycle management

Identify the options for virtualisation and storage solutions

Create, publish and maintain documentation

Operate incident and event management and request fulfilment

Identify risk and understand the principles of risk management

Design, implement and operate security logging

Understand the principles of information security

Monitor and report on quality in IT

Who Should Attend

System administrators/engineers, service desk operators/agents, network administrators/engineers,software developers/engineers, account managers.

This course is most suited for aspiring and existing IT professionals from entry level up to two years of actual working experience in IT, with basic knowledge of (operating) systems, network and/or applications, and service desk operations. It is also suited for people who are changing careers and entering the IT professional world.

Exam - Information Technology Operator Course in India

Certification exams are administered at the end of the last training day by an authorized training partner. The exam is a 60-minute closed book exam, with 40 multiple-choice questions. The candidate requires a minimum of 26 correct answers to pass the exam.


CITO is world-wide accredited by EXIN.

About EPI

EPI Singapore is the world leader in Data Center and IT Management Training, Audit and Certification. All EPI courses are accredited by EXIN, an independent information management certification and accreditation body.

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